Refund Policy

At Zia, we want you to love your sunglasses. If you are not completely satisfied with your purchase, we’re here to help.

 

Returns

• You may return items within 30 days of delivery for a refund or exchange.

• Items must be unused, in their original packaging, and in the same condition as when you received them.

• Proof of purchase (such as your order confirmation or receipt) is required.

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Non-Returnable Items

• Gift cards, sale items, or final clearance items are non-returnable.

• For hygiene and safety reasons, products that show signs of wear or damage not caused by us cannot be returned.

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Refunds

• Once we receive and inspect your return, we will notify you of the status of your refund.

• Approved refunds will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.

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Exchanges

• If you need a different style or colour, we’re happy to process an exchange (subject to availability).

• Exchanges are processed once the original item is returned.

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Shipping for Returns

• Customers are responsible for return shipping costs unless the product is defective or damaged upon arrival.

• We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.

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Damaged or Defective Items

• If your package arrives damaged, please contact us immediately with photos, and we will work with you to resolve the issue.

• We are not responsible for packages lost or stolen after confirmed delivery by the carrier.

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Contact Us

If you have questions about returns or refunds, please reach out to us at: ahmadzeuinavabi@yahoo.com